Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Moonflower Meets Nova!
The terms “we,” “us,” and “our” refer to Moonflower Meets Nova. Moonflower Meets Nova operates this store and website, including all related information, content, features, tools, products, and services provided to you (collectively, the “Services”).
Moonflower Meets Nova is powered by Shopify, which enables us to provide the Services to you.
These Terms of Service (“Terms”), together with any policies referenced herein, describe your rights and responsibilities when you access, browse, interact with, or purchase from our Services.
Please read these Terms carefully. They contain important information concerning your legal rights, including warranty disclaimers and limitations of liability.
By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.
SECTION 1 — ACCESS AND ACCOUNTS
By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have provided consent for any minor dependents under your supervision to use the Services on devices you own or manage.
To use certain features of the Services or make a purchase, you may be required to provide information including your name, email address, billing information, payment information, and shipping address.
You represent that all information you provide is accurate, current, and complete and that you have the right to provide such information.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 — OUR PRODUCTS
Moonflower Meets Nova offers products that may include original artwork, handmade goods, botanical-inspired décor, stationery, art prints, plant accessories, gift items, small-batch merchandise, custom or personalized products, and live plants when available.
We make reasonable efforts to accurately describe and photograph our products. However, colors and other visual characteristics may appear differently depending on lighting, photography, screen settings, device type, and other factors outside our control.
Many Moonflower Meets Nova products are handmade, hand-painted, individually created, produced in small batches, or one of a kind. Minor variations in color, texture, finish, brushwork, shape, dimensions, placement, or other characteristics may naturally occur. Such variations are part of the individual nature of handmade products and are not necessarily defects.
Original artwork and handmade items may differ slightly from photographs or examples used to illustrate a product or custom option.
Live plants are living products and naturally vary from specimen to specimen. Unless a listing expressly states that the exact plant pictured will be received, photographs may be representative of the species, cultivar, variety, or mature appearance and may not depict the exact plant shipped.
Plant appearance may also change over time and during transit. Natural variation, minor cosmetic imperfections, changes in leaf orientation, and ordinary shipping stress do not necessarily constitute damage or a defect.
Product descriptions, prices, availability, and quantities may change without notice. We reserve the right to discontinue products or limit quantities offered to any person, geographic region, or jurisdiction where permitted by law.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase from Moonflower Meets Nova. We reserve the right to accept or decline an order as permitted by law, including in cases involving suspected fraud, payment issues, inventory errors, pricing errors, shipping limitations, or other circumstances that prevent us from reasonably fulfilling the order.
Payment must be authorized and processed before an order can be fulfilled.
Please review your order carefully before submitting it.
Orders may be canceled within 15 minutes of purchase in accordance with our Refund Policy. After the 15-minute cancellation period has passed, orders are considered final and cannot be canceled except where required by applicable law or expressly agreed to by Moonflower Meets Nova.
If we cancel, decline, or materially modify an order, we will attempt to contact you using the information provided with the order.
Purchases are subject to our Refund Policy and Shipping Policy.
Unless otherwise expressly authorized by Moonflower Meets Nova or governed by separate wholesale terms, products purchased through our retail store are intended for personal or household use and not for commercial resale.
SECTION 4 — PRICES, PAYMENT AND BILLING
Prices, discounts, promotions, and product availability are subject to change without notice.
The price charged will generally be the price displayed when your order is placed, subject to correction of obvious errors as permitted by applicable law.
Unless otherwise stated, product prices do not include applicable taxes, shipping charges, customs duties, import charges, or other fees that may apply.
Shipping charges are displayed during checkout based on the shipping options available for the order.
Moonflower Meets Nova does not generally offer free shipping unless a specific promotion or listing expressly states otherwise.
Prices on our Shopify store may differ from prices offered through other sales channels, marketplaces, live sales, events, wholesale arrangements, or promotions.
You agree to provide accurate and complete billing, payment, contact, and account information.
By submitting payment information, you represent that you are authorized to use the selected payment method and authorize applicable charges for your order, including product price, shipping, taxes, and other disclosed charges.
SECTION 5 — SHIPPING AND DELIVERY
We currently ship only to destinations made available at checkout.
Available shipping methods, estimated transit times, and shipping charges are displayed during checkout. Shipping charges may be calculated based on factors including package weight, dimensions, destination, and selected carrier service.
Processing time and carrier transit time are separate. Estimated delivery dates and carrier transit times are estimates only and are not guaranteed unless expressly stated otherwise.
Moonflower Meets Nova is not responsible for carrier delays or other delivery delays caused by circumstances outside our reasonable control, including severe weather, transportation disruptions, natural disasters, service interruptions, or other carrier-related events.
Customers are responsible for providing a complete and accurate shipping address. Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility where permitted by law.
If an order appears to be lost in transit or arrives damaged, please contact us promptly at: moonflowermeetsnova@gmail.com so we can evaluate the situation and, when appropriate, assist with a carrier claim, replacement, refund, or other available resolution.
Additional requirements may apply to live-plant shipments and will be stated in our applicable plant shipping or arrival policy and/or product listing.
SECTION 6 — RETURNS, REFUNDS AND CANCELLATIONS
All sales are final except where otherwise stated in our Refund Policy or required by applicable law.
We do not accept returns or exchanges based on change of mind, buyer's remorse, preference, or similar reasons.
Orders may be canceled within 15 minutes of purchase. After that period, cancellations are not guaranteed and generally will not be accepted.
Damaged, defective, incorrect, or otherwise qualifying order issues will be handled in accordance with our Refund Policy.
Custom, commissioned, personalized, sale, clearance, and live-plant purchases may be subject to additional restrictions described in our Refund Policy or applicable product listing.
Our Refund Policy forms part of these Terms.
SECTION 7 — CUSTOM AND COMMISSIONED WORK
Custom, commissioned, and personalized products are created specifically for the purchaser and are final sale unless otherwise required by law.
Customers are responsible for providing accurate customization instructions and reviewing any information or approval materials requested before production begins.
Once work has begun on a custom or commissioned item, the order cannot ordinarily be canceled or materially changed.
Any estimated completion date for handmade or commissioned work is an estimate unless expressly guaranteed in writing.
Moonflower Meets Nova retains copyright and other applicable intellectual-property rights in original artwork and designs unless those rights are expressly transferred through a separate written agreement.
Purchasing an original work, commission, print, or other product does not automatically transfer copyright, reproduction rights, commercial-use rights, or licensing rights to the purchaser.
SECTION 8 — INTELLECTUAL PROPERTY
The Services and their contents, including original artwork, designs, photographs, graphics, logos, branding, text, product imagery, videos, and other original materials belonging to Moonflower Meets Nova, are protected by applicable intellectual-property laws.
These Terms permit you to use the Services for personal, non-commercial purposes.
Except where expressly authorized, you may not reproduce, copy, distribute, modify, publish, commercially exploit, sell reproductions of, create derivative commercial products from, or otherwise use Moonflower Meets Nova's protected content without prior written permission.
Purchase of an original artwork or physical product transfers ownership of that physical item only and does not transfer copyright or reproduction rights unless expressly agreed to in writing.
The Moonflower Meets Nova name, logo, branding, original designs, and associated marks may not be used in a manner suggesting endorsement, affiliation, or authorization without our prior written permission.
Shopify's names, trademarks, logos, and related intellectual property belong to Shopify or their respective owners.
All other third-party names, trademarks, logos, and intellectual property displayed through the Services remain the property of their respective owners.
SECTION 9 — OPTIONAL TOOLS
We may provide access to tools or services supplied by third parties that we do not monitor or control.
Such tools are provided “as is” and “as available” without warranties, representations, or endorsements by Moonflower Meets Nova except where expressly stated.
Your use of optional third-party tools is at your discretion and may also be subject to the terms and policies of the applicable third-party provider.
We may add new tools, resources, or features to the Services in the future. Unless otherwise stated, those features will also be subject to these Terms.
SECTION 10 — THIRD-PARTY LINKS AND SERVICES
The Services may contain links to, integrations with, or materials provided by third parties.
Moonflower Meets Nova is not responsible for the content, accuracy, privacy practices, availability, products, services, or policies of third-party websites or services.
If you access a third-party website or service, you do so subject to that provider's terms and policies.
Questions or disputes concerning products or services purchased directly from a third party should generally be directed to that third party.
SECTION 11 — RELATIONSHIP WITH SHOPIFY
Moonflower Meets Nova is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Moonflower Meets Nova.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Moonflower Meets Nova, including any injury, damage, or loss resulting from purchased products and services.
You hereby expressly release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Moonflower Meets Nova to the extent permitted by applicable law.
SECTION 12 — PRIVACY
Personal information collected through the Services is handled in accordance with our Privacy Policy.
Because the Services are hosted by Shopify, Shopify may collect and process personal information relating to your access to and use of the Services in order to provide and improve its services.
Information submitted through the Services may be processed by Shopify and other service providers, including providers located outside your state, province, or country.
Please review our Privacy Policy and Shopify's applicable privacy policy for additional information regarding the collection, use, disclosure, and processing of personal information.
SECTION 13 — FEEDBACK, REVIEWS AND USER CONTENT
If you submit reviews, photographs, feedback, suggestions, comments, or other content (“Feedback”), you represent that you have the necessary rights to provide that content and that your submission does not violate the rights of another person.
Where permitted by law, you grant Moonflower Meets Nova a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and share Feedback for purposes including operating, improving, and promoting our business and Services.
You remain responsible for the content and accuracy of Feedback you submit.
Feedback must not contain unlawful, defamatory, abusive, obscene, fraudulent, malicious, or infringing material or malicious software.
We reserve the right, but have no obligation, to moderate or remove Feedback where permitted by law.
SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on the Services may contain typographical errors, inaccuracies, or omissions relating to matters such as product descriptions, pricing, availability, promotions, shipping charges, or transit estimates.
We reserve the right to correct errors, update information, and cancel or modify affected orders where permitted by applicable law.
If an order is canceled because of an error after payment has been collected, any applicable refund will be issued to the original payment method.
SECTION 15 — PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services to violate applicable laws or regulations; infringe intellectual-property or privacy rights; transmit malicious software; engage in fraud or deceptive activity; harass, threaten, abuse, or impersonate another person; collect personal information unlawfully; interfere with the security or operation of the Services; or circumvent technical restrictions.
You may not reproduce, scrape, extract, copy, sell, resell, or commercially exploit substantial portions of the Services or our protected content without authorization.
Automated systems, including robots, spiders, scraping tools, data-extraction tools, and autonomous or semi-autonomous AI agents, may not access or interact with the Services in violation of technical restrictions, these Terms, or applicable law.
We reserve the right to restrict or terminate access to the Services where we reasonably determine that these Terms have been violated.
SECTION 16 — AGENTS
This section applies when software or a service acting autonomously or semi-autonomously on behalf of a person or entity (“Agent”) accesses or interacts with the Services.
An Agent may not conceal or misrepresent its automated nature, circumvent CAPTCHAs or other measures designed to distinguish automated activity from human activity, or bypass measures intended to restrict automated access.
Where technically applicable, Agents must truthfully identify themselves and comply with technical requirements communicated by the Services, including applicable user-agent identification requirements.
We may limit or block Agent access to the Services, including through technical measures.
SECTION 17 — TERMINATION
We may suspend or terminate access to the Services where permitted by law, including for violations of these Terms, fraud, abuse, security threats, or unlawful activity.
Termination does not eliminate payment obligations or other liabilities incurred before termination.
Provisions that by their nature should survive termination—including intellectual-property provisions, warranty disclaimers, limitations of liability, indemnification obligations, and governing-law provisions—will continue to apply.
SECTION 18 — DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
EXCEPT AS EXPRESSLY PROVIDED BY MOONFLOWER MEETS NOVA OR REQUIRED BY LAW, WE DISCLAIM WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT ACCESS TO THE SERVICES WILL ALWAYS BE UNINTERRUPTED, SECURE, TIMELY, OR ERROR-FREE.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS WARRANTIES OR OTHER RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
SECTION 19 — LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MOONFLOWER MEETS NOVA AND ITS AFFILIATES, PARTNERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR SIMILAR DAMAGES ARISING FROM OR RELATING TO USE OF THE SERVICES OR PRODUCTS PURCHASED THROUGH THE SERVICES.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.
Some jurisdictions do not permit certain exclusions or limitations, so portions of this section may not apply to you.
SECTION 20 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Moonflower Meets Nova, Shopify, and their respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, damages, losses, liabilities, and reasonable legal expenses arising from your material breach of these Terms, your violation of applicable law, your infringement of another person's rights, or your misuse of the Services.
We will provide reasonable notice of an indemnifiable claim and may participate in or control its defense as permitted by applicable law.
SECTION 21 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed to the minimum extent necessary.
The remaining provisions will continue in full force and effect.
SECTION 22 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce a right or provision under these Terms does not constitute a waiver of that right or provision.
These Terms, together with our Refund Policy, Privacy Policy, Shipping Policy, and other policies expressly incorporated by reference, constitute the agreement governing your use of the Services and supersede prior agreements concerning the same subject matter.
SECTION 23 — ASSIGNMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms where permitted by applicable law.
SECTION 24 — GOVERNING LAW
These Terms and any separate agreements through which Moonflower Meets Nova provides Services will be governed by and construed in accordance with the applicable laws of the State of Texas and the United States, without regard to conflict-of-law principles, except where applicable consumer-protection law requires otherwise.
Any dispute subject to judicial resolution will be handled by a court of competent jurisdiction as provided by applicable law.
SECTION 25 — HEADINGS
Section headings are included for convenience and do not limit or otherwise affect the interpretation of these Terms.
SECTION 26 — CHANGES TO THESE TERMS
We may update these Terms from time to time by posting a revised version through the Services.
Where required by applicable law, we will provide notice of material changes.
Changes will become effective on the date stated in the updated Terms or as otherwise permitted by law.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
SECTION 27 — CONTACT INFORMATION
Questions about these Terms or the Services may be sent to:
Moonflower Meets Nova
Email:
moonflowermeetsnova@gmail.com
Additional legally required business contact information, if applicable, may be provided elsewhere on the Services.