Shipping policy
SHIPPING POLICY
Thank you for shopping with Moonflower Meets Nova. Please review the following information regarding processing, shipping, delivery, and order issues before placing your order.
Processing Times
Orders are prepared and shipped as promptly as possible. Processing times may vary depending on the type of product ordered, current order volume, and whether an item is handmade, made to order, customized, or otherwise requires additional preparation.
Any processing time stated on a product listing is separate from the shipping carrier's estimated transit time.
Custom, commissioned, personalized, and made-to-order products may require additional processing time. Any applicable estimated production or processing time will be provided in the product listing or communicated to the customer.
Shipping Methods and Rates
Moonflower Meets Nova currently ships within the United States to eligible addresses available at checkout.
Shipping rates are calculated at checkout based on available carrier services and may depend on factors including package weight, package dimensions, destination, and selected shipping service.
Available shipping options and estimated carrier transit times will be displayed at checkout.
We do not offer free shipping unless specifically stated as part of a product listing or promotion.
Delivery Estimates
Carrier delivery dates and transit times are estimates and are not guaranteed unless expressly stated by the carrier.
Moonflower Meets Nova is not responsible for carrier delays caused by weather, transportation disruptions, service interruptions, natural disasters, peak shipping periods, or other circumstances outside our reasonable control.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before submitting your order. Orders may be canceled within the 15-minute cancellation window described in our Return and Refund Policy.
If you notice an address error after placing an order, contact moonflowermeetsnova@gmail.com immediately. We cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the shipping carrier.
Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address provided by the customer may be the customer's responsibility where permitted by law.
Tracking
When tracking information is available, it will be provided after the order has been prepared for shipment.
Please allow time for the carrier to scan and update tracking information after a shipping label has been created.
Lost, Missing, or Damaged Packages
If your package appears to be lost in transit, is marked delivered but cannot be located, or arrives visibly damaged, please contact us promptly at moonflowermeetsnova@gmail.com.
For damaged shipments, please retain the item and all original shipping materials and provide clear photographs of the item, shipping box or mailer, internal packaging, and any visible damage. This information may be necessary to evaluate the issue or submit a carrier claim.
We will review qualifying shipping issues and, when appropriate, assist with a carrier claim or determine an available resolution in accordance with our policies and applicable law.
Live Plant Shipping
Live plants are living products and may experience normal cosmetic changes or minor shipping stress during transit.
When live plants are available for purchase, additional shipping requirements, weather-related restrictions, shipping schedules, and any applicable live-arrival terms may be stated in the product listing or a separate plant shipping policy.
We reserve the right to delay shipment of live plants when reasonably necessary because of extreme temperatures, severe weather, carrier disruptions, holidays, or other conditions that could materially increase the risk of damage in transit.
Combined Orders
When practical, multiple items purchased in the same order may be packaged together. Some orders may require multiple packages because of product size, weight, fragility, compatibility, or other shipping considerations.
Questions
Questions regarding shipping may be sent to:
Moonflower Meets Nova
moonflowermeetsnova@gmail.com