Refund policy

Return, Cancellation & Refund Policy
All Sales Are Final

  • All purchases from Moonflower Meets Nova are final. We do not accept returns or exchanges for change of mind, buyer's remorse, incorrect size or color selection, or other preference-based reasons.
  • Please review product descriptions, photos, dimensions, and other listing details carefully before completing your purchase. Because many of our products are handmade, original, one-of-a-kind, or produced in small batches, slight variations may occur and are part of the individual character of the item.

Cancellations

  • Orders may be canceled within 15 minutes of purchase. After the 15-minute cancellation window has passed, orders cannot be canceled.

If you need to request a cancellation within this window, please contact us as soon as possible at moonflowermeetsnova@gmail.com.

 

Damaged, Defective, or Incorrect Items

  • Please inspect your order promptly upon delivery. If your order arrives damaged or defective, or if you receive an incorrect item, contact us at moonflowermeetsnova@gmail.com as soon as possible.
  • Please include your order number and clear photographs of the item, its packaging, and any visible damage. We will review the issue and determine the appropriate resolution, which may include a replacement or refund when applicable.
  • Please retain the item and all original packaging until your claim has been resolved, as photographs or additional information may be required.

Handmade & Original Items

  • Many Moonflower Meets Nova products are handmade or individually created. Small variations in color, texture, finish, shape, brushwork, or other characteristics are normal and are not considered defects.

Colors may also appear somewhat different depending on lighting, photography, and individual screen settings.

Custom & Personalized Orders

  • Custom, commissioned, and personalized items are final sale and cannot be returned, exchanged, or canceled once work has begun. Please carefully review and approve any requested customization details before submitting your order.

Live Plants

  • Live plants are final sale and cannot be returned or exchanged. Because plants are living products, minor cosmetic changes or shipping stress may occur during transit.
  • Any specific live-arrival or damage guarantee applicable to a plant purchase will be stated in the product listing or our live-plant shipping policy. If a plant arrives with a qualifying issue, please contact us promptly and provide photographs of the plant and packaging as requested.

Sale Items & Gift Cards

  • Sale, clearance, and final-sale items cannot be returned or exchanged. Gift cards are non-refundable except where otherwise required by law.

Refunds

  • Because all sales are final, refunds are not provided for change of mind or other preference-based reasons.
    When we approve a refund because of a damaged, defective, incorrect, or otherwise qualifying order issue, the refund will be issued to the original payment method. Processing times after issuance depend on your bank or payment provider.

Questions 

If you have questions about an item before purchasing, please contact us at: moonflowermeetsnova@gmail.com.

We're happy to answer questions before an order is placed so you can make sure the item is right for you.